Product returns – changes and refund of payment

Return of goods and refund of payment

The customer is entitled to return any products received within 14 calendar days and request a refund. 

Note that date of delivery refers to the date displayed on the courier company delivery receipt and returns will be accepted fourteen (14) days thereafter.

• For goods returned within Greece (as with order changes) an additional charge of 7.90€ applies for the customer.
• Return of goods from overseas locations carry an additional charge for the customer.

In any event, goods must be returned in the condition received by the customer -
that is to say:

• Products must not be damaged and in their accompanying packaging
• Products must be in their factory packaging, including any cardboard boxes or plastic wrapping
• Products returned must include any documentation of purchase for example, receipts, invoices etc.

Returns of orders that meet the above criteria may be received by us for replacement once the customer contacts our customer service department, otherwise our company reserves the right not to accept returns.

Return of products is simple and can only occur after telephone arrangements are made on 26510 78469 and 26510 31469. In short, the procedure by which goods may be returned is as follows: Once the customer has contacted our offices, goods are returned in their packaging via the Speedex company at no extra charge.
Upon receipt of returned goods, our staff examine the products to ensure the abovementioned criteria are met.
New products are sent to the customer for which an additional cost of €7.90 is charged. We will be preceded by a telephone communication to finalize the cost.
If you wish us to send it to you with your own cooperating transport company, you should know that our company does not bear the costs of transporting the parcel, as well as does not bear any responsibility for any longer delivery time than estimated by the cooperating courier company.

Note that products of the same value may be exchanged and that the additional cost mentioned above applies. In the event that the product you have chosen carries a lower or higher price that of the initial product returned, you will be issued a customer voucher equal to the difference in value to be redeemed at your next purchase, which must be made within three (3) months. Cash refunds are not made by our company.

Return of faulty or damaged goods

In the event that proven liability lies with Ergosimansi.gr for the sale of faulty or poor quality goods, error in the delivery of products, invoicing error, poor handling and shipping of damaged goods, poor quality packaging etc., then Ergosimansi.gr will provide a full replacement or full refund of amount paid for the order and the cost of return shipping (whereby the full amount will be deposited in a bank account indicated by the customer).

Clear and detailed photographs of damaged or poor-quality goods must be emailed to info@ergosimansi.gr as proof of damage or poor condition for the relevant department to examine thoroughly before a refund or replacement can be arranged. If products are returned and the mentioned procedure is not followed, the customer will pay the full cost of return of goods, including any additional charges as our company reserve the right to refuse to accept returned goods. The terms of return remain as above.

Order cancellation and right of withdrawal

The customer may cancel an order when the following circumstances arise:

Before the order is dispatched: – Cancellations may be made via email to info@ergosimansi.gr or by telephoning 26510 78469 on weekdays Monday – Friday 9:00-15:00 and 18:00-21:00 & 26510 31469 on weekdays Monday – Friday 9:00-16:30.